Call Centre Nursing Executive

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<strong>PURPOSE:<br><br></strong>To provide general customer service in respect to medical business customers.<br><br><strong>PRIMARY RESPONSIBILITIES:<br><br></strong><ul><li>Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre</li><li>Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels</li><li>Issuance of both in and outpatient approvals for admissible requests for insured members</li><li>Communication to stakeholders on management of cases and financial liability through reports</li><li>Provide input for the customer service reports</li><li>Share daily/weekly and monthly reports as may be required from time to time</li><li>Participate in cost management initiatives/strategies that have been put in place by the business</li><li>Handle customer service issues and queries in a timely manner</li><li>Escalate Customer queries to the relevant job role if necessary</li><li>Maintain professional ambience within the office premises</li><li>Promote the organization’s customer service charter<br><br></li></ul><strong>Academic and Professional Requirements<br><br></strong>Minimum Qualification - Diploma in Clinical Medicine/Nursing (KRCHN)<br><br><strong>Experience Required:<br><br></strong>Three years of relevant experience in busy health environment<br><br>One year experience in a medical call centre management unit<br><br>Powered by JazzHR<br><br>OYEz0PC8Bz

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