<p><strong>Role Overview</strong></p><p>The <strong>Operations Manager</strong> at RebelsMarket ensures that <em>everything gets done — and gets done correctly</em>. They are the bridge between strategy and execution, making sure daily operations, content, fulfillment, and marketing processes run smoothly. This person thrives on structure, accountability, and measurable outcomes.</p><p><br></p><p><strong>Core Responsibilities</strong></p><p><br></p><p><strong>Execution & Accountability</strong></p><ul><li>Own day-to-day coordination across product listings, marketing, order fulfillment, and customer service.</li><li>Ensure all recurring tasks (content uploads, email campaigns, promotions, etc.) are executed on schedule.</li><li>Follow up with team members and vendors to ensure deadlines are met and standards maintained.</li></ul><p><strong>Content & Catalog Management</strong></p><ul><li>Oversee the product upload pipeline (from photo QC, copywriting, tagging, and SEO).</li><li>Audit listings for accuracy, completeness, and consistency (titles, variants, prices, images).</li><li>Maintain quality standards across website visuals and content.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Build and maintain SOPs for recurring workflows (e.g., new product drops, influencer collaborations, email pushes).</li><li>Identify inefficiencies and propose process improvements.</li><li>Track KPIs (e.g., listing turnaround time, content accuracy rate, campaign readiness).</li></ul><p><strong>Cross-Team Coordination</strong></p><ul><li>Work closely with marketing, customer support, and product teams to align initiatives.</li><li>Ensure smooth handoff between creative, technical, and operational workflows.</li><li>Report weekly progress, blockers, and next steps.</li></ul><p><strong>Performance Monitoring</strong></p><ul><li>Track order accuracy, fulfillment timeliness, and customer feedback.</li><li>Audit Shopify dashboards and marketing reports to spot issues early.</li><li>Escalate and resolve operational gaps quickly.</li></ul><p><br></p><p><strong>Ideal Background</strong></p><ul><li><strong>3–6 years</strong> experience in <strong>operations or project management</strong> — ideally within <strong>eCommerce</strong>, <strong>Shopify</strong>, or <strong>digital retail</strong>.</li><li>Hands-on experience with:</li><li>Shopify or similar CMS (product setup, collections, inventory)</li><li>Google Sheets / Excel tracking</li><li>Buffer, Klaviyo, or similar tools</li><li>Canva or Figma familiarity (nice to have)</li><li>Comfortable coordinating remote teams and holding people accountable.</li><li>Highly organized, detail-oriented, and proactive in problem-solving.</li></ul><p><br></p><p><strong>Key Strengths</strong></p><ul><li><strong>Ownership mindset:</strong> Doesn’t wait to be told — drives progress, follows up, closes loops.</li><li><strong>Systems thinker:</strong> Builds repeatable workflows and clear documentation.</li><li><strong>Quality gatekeeper:</strong> Catches inconsistencies before they go live.</li><li><strong>Strong communicator:</strong> Keeps leadership informed, team aligned, and work unblocked.</li><li><strong>Data-aware:</strong> Uses metrics to prioritize, not gut feel.</li></ul><li><br></li><p><strong>What They Should Be Good At</strong></p><ul><li>Planning and managing multiple workstreams simultaneously.</li><li>Turning loosely defined goals into actionable checklists.</li><li>Spotting inefficiencies and fixing them systematically.</li><li>Maintaining high standards for visual and written content.</li><li>Communicating clearly across creative, technical, and fulfillment teams.</li><li>Using dashboards, reports, or spreadsheets to track progress.</li></ul><p><br></p><p><strong>Must be willing to relocate to Meru, Kenya. This is an in-office opportunity. 5 days per week.</strong></p>