Head – Capacity and Demand Management

Other Jobs To Apply

No other job posts for this day.

<p><strong>Duties & Responsibilities</strong></p> <ul> <li>Develop and govern the Group-wide Capacity & Demand Management framework aligned to ITIL v4, COBIT 2019, and SAFe.</li> <li>Forecast and align demand across projects, regulatory initiatives, business operations, and transformation programs 12–24 month horizon.</li> <li>Plan and optimize capacity for infrastructure, cloud, licensing, human resources, and delivery teams to ensure cost-effective scaling.</li> <li>Govern the demand lifecycle through intake boards, prioritization councils, and reporting forums across all subsidiaries.</li> <li>Provide executive visibility with monthly and quarterly Supply vs Demand reports, dashboards, and performance insights.</li> <li>Coordinate subsidiaries and shared services to ensure equitable, efficient, and transparent resource allocation.</li> <li>Support financial planning by linking capacity forecasts to budgeting, hiring, licensing, and workload balancing.</li> <li>Embed risk and compliance scenarios DR/BCP, regulatory changes, supplier risks into capacity and demand models.</li> <li>Leverage data and tooling PPM, ITSM, FinOps, observability to automate reporting and ensure single-source-of-truth data quality.</li> <li>Drive continuous improvement through stakeholder engagement, training, and adoption of standardized processes and scorecards.</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>SAFe Program Consultant SPC or Agile Portfolio Practitioner.</li> <li>COBIT 2019 Foundation/Design & Implementation or CGEIT.</li> <li>PMP or PgMP.</li> <li>FinOps Practitioner for cloud cost planning and optimization.</li> </ul> <p><strong>Experience</strong></p> <ul> <li>10+ years in IT operations, service management, or strategic planning, with 5+ years in senior roles leading capacity and demand management in regulated, multi-entity organizations preferably banking/financial services.</li> <li>Demonstrated success in establishing enterprise-wide demand management frameworks or Service Integration Offices SIO.</li> <li>Strong track record in shared services governance, resource optimization, and financial planning across on-prem, cloud, and hybrid environments.</li> <li>Hands-on expertise with PPM/ITSM platforms e.g., Clarity, Jira, ServiceNow, Agile at scale planning, and cloud cost optimization FinOps.</li> <li>Proven ability to influence and coordinate across matrixed teams, subsidiaries, vendors, and executive stakeholders.</li> </ul>

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...