About the position

Apply today! Hourly rate is \$18.00/hour . This role is a home based position and requires residency and maintaining residency in (Minnesota, CST, Wisconsin, CST, Texas, CST, South Dakota, CST or Arizona, MST) if offered the role. About us: Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here . Target Enterprise Services (TES) organization is close to the action when it comes to communication—whether with guests or Target team members. From guest service professionals and product designers, to vendor managers and financial and workforce management analysts, TES comprises several key and high-visibility areas that elevate and nurture Target’s distinctive reputation. We cultivate loyalty and satisfaction through exceptional service and support. And we foster a culture of responsive, knowledgeable and committed service—from the inside out—through enterprise services our people can count on. TES has multiple service centers focused on delivering a superior experience with every contact and providing the quick and seamless resolution of issues on behalf of our guests and team members. From RedCard® Guest Services to Target.com Guest Services (TGS) to the Client Support Center (CSC), we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. From our headquarter locations to our stores and distribution centers, we directly support Target’s bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best. As a Home Based Sr. Specialist in Collections , you’ll interact with delinquent guests and negotiate payments arrangements for both inbound and outbound collections. You’ll provide a Target brand interaction with credit accountholders by treating them with respect and appreciation, displaying courtesy and friendliness, recognizing various accountholder segments and providing appropriate workable solutions. In order to successfully do this you be responsible for clearly understanding and abiding by all credit policies and procedures, account payment terms, billing/collections systems and various state and federal laws, rules and regulations governing credit and collections. You’ll demonstrate problem solving skills by probing or making suggestions for the handling of exceptional account situations (e.g bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.). You’ll work in a multi-media environment (emails, phone calls, chat messages, and letters) that’s challenging and fast paced, requiring you to prioritize work accordingly. Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

Responsibilities

• interact with delinquent guests and negotiate payments arrangements for both inbound and outbound collections
• provide a Target brand interaction with credit accountholders by treating them with respect and appreciation, displaying courtesy and friendliness, recognizing various accountholder segments and providing appropriate workable solutions
• clearly understanding and abiding by all credit policies and procedures, account payment terms, billing/collections systems and various state and federal laws, rules and regulations governing credit and collections
• demonstrate problem solving skills by probing or making suggestions for the handling of exceptional account situations (e.g bankruptcy, CCC, deceased, legal, fraud, billing disputes, etc.)
• work in a multi-media environment (emails, phone calls, chat messages, and letters) that’s challenging and fast paced, requiring you to prioritize work accordingly

Requirements

• Reside within the states of: Arizona (Mountain Standard Time Zone) Minnesota (Central Time Zone) South Dakota (Central Time Zone) Texas (Central Time Zone) Wisconsin (Central Time Zone)
• High School Diploma or GED
• Ability to work a flexible schedule including nights, weekends and holidays
• 1-2 years of previous guest experience or customer service experience
• Ability to interact with guests, team members and internal business partners with a professional, friendly, empathetic style, and deescalate as needed
• Excellent verbal and written communication skills, including listening, negotiating and decision making skills.
• Experience dealing with escalated guest complaints
• Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues
• Strong technical skills, ability to work within multiple systems, and high proficiency with PC/Microsoft applications
• Access to a Home work space that is clear of noise distractions to perform the role
• Hardwired internet in your home location (Hardwired: using an Ethernet cable to directly connect the Target-issued computer to the modem or router)
• Meet the minimum bandwidth requirement of 40mbps download/5mbps upload
• Ability to engage via a Target issued web camera for required meetings, trainings and/or interactions
• Ability to safely lift and carry up to 25 pounds of equipment
• From time to time, and upon request, you may be required to complete an internet speed test and email a picture of your speed test result to your leader.
• You will be required to deactivate wireless capability when using Target equipment during your work hours.
• You will be required to save emergency and work telephone numbers (not including online resources) and other required notices in a conspicuous spot in your home workspace.
• If there are lengthy disruptions to your power or internet service, you will be required to follow specific Target processes which may include taking unpaid time off if applicable.
• You will take reasonable care to prevent unauthorized disclosure of or access to Target property or information by others in the home worksite.
• You must log off or lock your Target issued computer when you are away from your workspace.
• Target-issued equipment can only be used for Target business purposes and printing and/or storing proprietary information is not allowed.
• You must keep your workspace free from any personal cell phones, tablets or other such devices (especially video and audio recording devices).
• You must maintain Target’s dress code expectations while working from home.
• You must maintain only one designated work location.
• You must use the surge protector that will be provided with your Target-issued equipment.
• You will not be reimbursed for any home office costs, such as internet, office supplies, or desk furniture.
• You are expected to follow Target’s “Ergonomics in the Workplace” document when setting up your workspace and to ensure a safe work environment.
• You should have a working smoke detector in or near the workspace.
• You should have a first aid kit accessible near the workspace.
• You will be expected to set up all issued Target equipment in your home workspace.
• You will be expected to disassemble and return all Target issued equipment as directed by your leader upon request and/or upon the ending of your role.
• By submitting an application, you acknowledge that you can meet all the above listed requirements