Our client, a prestigious international hotel group, is seeking an exceptional and results-oriented Luxury Hotel Operations Director to oversee operations from a remote capacity. This pivotal role requires a seasoned hospitality leader who can drive excellence in guest services, operational efficiency, and profitability across multiple properties managed from afar. The ideal candidate will have a deep understanding of all hotel departments, including F&B, Rooms Division, Housekeeping, and Front Office, with a proven ability to implement world-class standards and guest experiences. You will be responsible for developing and executing operational strategies, setting performance goals, and ensuring adherence to luxury service standards. This is a remote-first position, necessitating strong remote leadership, communication, and delegation skills. You will work closely with on-site General Managers and department heads, providing guidance, support, and performance evaluations. The role involves budget management, cost control, revenue enhancement initiatives, and strategic planning to maximize operational success. We are looking for an individual with a passion for hospitality, a keen eye for detail, and the ability to inspire and motivate teams through effective virtual leadership. Your expertise in quality assurance, guest satisfaction, and operational innovation will be critical. This position offers a unique opportunity to shape the operational excellence of luxury properties within a global brand, providing the flexibility and autonomy of a fully remote role. The successful candidate will be a proactive problem-solver and a strategic thinker dedicated to maintaining the highest standards of service and operational integrity.

Key Responsibilities:
Oversee and direct the daily operations of luxury hotels from a remote perspective. Develop and implement operational strategies to enhance guest satisfaction and operational efficiency. Set performance standards and KPIs for all hotel departments and monitor performance against these goals. Manage operational budgets, control costs, and identify opportunities for revenue growth. Provide leadership, guidance, and support to on-site General Managers and department heads. Ensure adherence to luxury service standards and brand guidelines across all properties. Drive initiatives for service improvement, operational innovation, and sustainable practices. Conduct regular remote reviews of operational performance, facilities, and guest feedback. Manage relationships with key stakeholders, including corporate management, local authorities, and vendors. Develop and implement training programs to enhance staff capabilities and service delivery. Maintain a strong understanding of industry trends and best practices in luxury hospitality. Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 10 years of progressive experience in hotel operations, with at least 5 years in senior leadership roles (e.g., General Manager, Operations Director). Extensive experience with luxury hotel brands and operations. Proven ability to lead and manage teams remotely. Strong financial acumen, including budgeting, P&L management, and cost control. Excellent communication, interpersonal, and negotiation skills. Proficiency in hotel management software and operational tools. Strategic thinker with a passion for delivering exceptional guest experiences. Ability to travel occasionally as needed for site visits or key events. This remote leadership role is crucial for enhancing the guest experience at properties in the **Malindi, Kilifi, KE** region and beyond. We are seeking a candidate who can embody our brand's commitment to excellence from anywhere in the world.