Security Guard

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Key Duties & Responsibilities

A. Access Control & Surveillance

· Enforce procedures for the entry/exit of tenants, visitors, vehicles, and contractors.

· Operate and monitor CCTV, alarms, and scanners effectively.

· Maintain accurate visitor, contractor, and vehicle logs.

· Detect and respond to suspicious activities or breaches.

B. Patrols & Inspections

· Conduct regular perimeter and interior patrols to deter risks.

· Inspect gates, fire exits, lighting, parking areas, and other critical points.

· Report damages, irregularities, or vulnerabilities promptly.

C. Incident & Emergency Response

· Respond swiftly to alarms, accidents, and emergencies.

· Manage theft, vandalism, trespass, and disturbances with professionalism.

· Coordinate with police, fire, and medical personnel as needed.

· Prepare detailed incident reports and daily occurrence book entries.

D. Customer & Tenant Relations

· Provide courteous assistance and directions to tenants/visitors.

· Handle complaints with empathy and problem-solving skills.

· Represent the company with neat grooming, discipline, and professionalism.

E. Health, Safety & Compliance

· Monitor and test fire equipment, sprinklers, and emergency exits.

· Participate in fire drills, evacuation exercises, and safety awareness programs.

· Enforce safety regulations in line with company and statutory policies.

F. Teamwork & Reporting

· Collaborate with fellow guards, supervisors, and facility teams.

· Provide accurate communication during shift handovers and emergencies.

· Support investigations by giving factual accounts and evidence.

Qualifications & Skills

· Education: KCSE Certificate or equivalent.

· Certifications: Accredited Security Guard Training Certificate; First Aid/Fire Safety Training (added advantage).

· Experience: 1–2 years in security services (real estate, hospitality, or corporate).

Core Competencies:

· Vigilance, integrity, and honesty.

· Strong communication, interpersonal, and conflict resolution.

· Ability to remain calm and decisive under pressure.

· Familiarity with modern surveillance and IT systems.

· Physically fit for long patrols and shift duties.

Working Conditions

· Shift-based (day, night, weekends, and holidays).

· Combination of indoor and outdoor assignments.

· Long hours of standing, walking, and emergency readiness.

· Exposure to high-pressure situations.

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Common Interview Questions And Answers

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