Social Media Chat Moderator

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About the Company

ByteDance is a global technology company operating a range of content platforms that inform, educate, entertain and inspire people across languages, cultures, and geographies. Dedicated to building innovative products, ByteDance is committed to fostering creativity, empowering its communities, and delivering value. With products like TikTok, Douyin, CapCut, and Lark, we strive to enrich the lives of our users and support a vibrant, safe online environment.

Job Description

We are seeking a highly motivated and empathetic Social Media Chat Moderator to join our remote team. This is an entry-level, beginner-friendly position perfect for individuals passionate about online communities and digital safety. As a Chat Moderator, you will play a crucial role in maintaining a positive and respectful environment across our social media platforms. You will monitor user-generated content, engage with community members, and ensure compliance with our community guidelines. This role offers comprehensive training and a pathway for growth within a dynamic global company.

Key Responsibilities

  • Monitor live chats and user-generated content on various social media platforms to ensure adherence to community guidelines.
  • Proactively engage with users to foster a positive and interactive community atmosphere.
  • Identify and address inappropriate content, spam, or disruptive behavior in real-time.
  • Respond to user inquiries and provide basic support related to platform usage and community rules.
  • Escalate complex issues or policy violations to senior moderators or relevant teams.
  • Maintain detailed records of moderation activities and incident reports.
  • Contribute to the continuous improvement of moderation processes and guidelines.

Required Skills

  • Excellent written communication skills in English.
  • Strong judgment and decision-making abilities with minimal supervision.
  • High level of empathy and understanding towards diverse user communities.
  • Proficiency in using social media platforms and digital communication tools.
  • Ability to work independently and as part of a distributed team.
  • Strong attention to detail and ability to identify subtle nuances in online interactions.
  • Reliable internet connection and a dedicated workspace suitable for remote work.

Preferred Qualifications

  • Familiarity with various social media trends and online community dynamics.
  • Experience in customer service, community management, or online moderation (volunteer experience welcome).
  • Ability to read and write in Cantonese or Mandarin is a plus.
  • A passion for creating safe, engaging, and inclusive online spaces.

Perks & Benefits

  • 100% Remote Work Flexibility: Work from anywhere in Hong Kong.
  • Comprehensive Training Program: No prior experience required, we'll teach you everything.
  • Opportunities for Career Growth: Clear pathways for advancement within ByteDance.
  • Competitive Salary and Performance Bonuses.
  • Health and Wellness Benefits.
  • Generous Paid Time Off.
  • Access to cutting-edge tools and technologies.
  • Diverse and inclusive global team culture.
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