[Hiring] Member Advocate @Blue Cross Blue Shield of Massachusetts

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Role Description

This role involves being a Member Service Advocate at Blue Cross Blue Shield of Massachusetts, where you will support our mission of providing quality, affordable, and equitable healthcare.

  • Be the attentive ear and friendly voice guiding members to the answers they need.
  • Explain medical and dental packages to members.
  • Work in a structured and supportive service center environment.
  • Participate in a phased new hire training program.
  • Handle a fast-paced, unscripted service center environment.
  • Be available to members when they need assistance.
  • Spend the majority of the week taking calls with members.
  • Engage in learning and development for career growth.
  • Supportive remote-working opportunities available.

Qualifications

  • High school diploma or equivalent required.
  • 1+ years customer service experience with frequent communication with customers.
  • Strong familiarity with technology, including Microsoft Office applications.
  • Local to Eastern Standard time zone.

Requirements

  • Frequent speaking and being on the phone with members.
  • Ability to work in an environment free from distractions.
  • Establish an ergonomically comfortable physical work environment.
  • Adhere to BCBSMA’s Hybrid Working Guidelines.

Benefits

  • Best in class health, wellness, tuition reimbursement, and 401(k) retirement benefits.
  • Paid holidays, vacation, personal, and wellness time.
  • Internal career pathing with individual mentorship, networking, and events.
  • Access to internal career growth opportunities.
  • Participation in Employee Resource Groups.
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