Key Account Manager - Corporate

February 10, 2026

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Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together. <h2>Description</h2>Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.Create what’s next with us. Let’s define tomorrow together.At United, we strive to provide only the best travel experiences – to our customers and our clients. Our Sales team works closely with travel agencies, United travel departments, corporate clients and more to provide phenomenal customer solutions that lead to fruitful business relationships. And through valued customer feedback, optimized partnerships, and innovative sales strategies, Sales continues to be the largest revenue-generating department at United.<h2>Key Responsibilities:</h2>The Key Account Manager plays a pivotal role in driving business results for a portfolio of assigned corporate customers with +$15M in industry spend. They maintain a comprehensive understanding of United’s and the client’s business objectives, developing strategies and tactics to move those objectives forward. They understand and leverage United’s business and customer needs, effectively aligning products and services with appropriate customer opportunities using value proposition, industry trends, new technologies and strategic selling techniques. They skillfully align products and offers with the appropriate customer opportunity to optimize program profitability, while engaging and building partner relationships including internal and external stakeholders and C-suite executives.Drive business results through analysis and strategy<ul><li><a name="_Hlk169087646">Consistently achieve or exceed individual, divisional, and commercial sales goals through development and execution of strategic account plans.</a></li><li>Identify business opportunities by leveraging customer insight reporting and conduct analysis to inform business decisions.</li><li>Collaborate efficiently across internal departments and joint venture airlines partners to develop and implement customer-focused strategies to maximize sales/network potential with a measurable ROI.</li><li>Negotiate financially relevant agreements and manage program performance in collaboration with sales colleagues, joint venture alliance partners and internal departments.</li><li>Understand the clients’ business, build relationships across all aspects of the client’s organization.</li><li>Develop a deep understanding of the customer’s business beyond travel program responsibilities. Expand knowledge of customer’s core business, industry performance and individual traveler profile to maximize the partnership and drive loyalty to United. </li></ul>Understand United’s Unique Product Offerings and B2B Strategy<ul><li>Demonstrate strong knowledge and understanding of United’s expanding slate of products, services, and distribution capabilities.</li><li>Develop deep understanding of the customer’s business beyond travel program responsibilities. Expand knowledge of customer’s core business, industry performance and individual traveler profile to maximize the partnership and drive loyalty to United. </li><li>Continually embrace trends and technologies. Identify the potential impact on United and our customers to incorporate related sales strategies.</li><li><a name="_Hlk169016547">Implement and execute sales and </a>promotional programs that provide market impact. Attend and/or coordinates customer, industry and trade organization events/meetings serving as a brand ambassador and demonstrate leadership in the business travel marketplace.</li><li>Collaborate with Sales Strategy & Pricing team and other relevant internal stakeholders/departments to create tailored contractual and non-contractual client solutions. </li></ul><a name="_Hlk169015297">Strategic Account and Deal Management</a><ul><li><a name="_Hlk169086289">Establish a position as trusted advisor with customers through value proposition selling. Broaden network across departments within the account’s organization that coincide with strategic priorities.</a></li><li>Understand the role and level of influence across the account’s travel purchase ecosystem (Customer/Buyer, Travel Management Company, Individual Traveler, meeting planning and other relevant departments).</li><li>Develop, facilitate, and re-negotiate contracts according to the changing business environment ensuring mutual value received. Responsible for articulating value and taking the lead on the delivery of United and Joint Venture Partners’ commitments.</li><li>Create and deliver high-quality client-facing presentations, serving as a key business partner with the goal of advancing the client partnership.</li><li>Use consultative value-based selling and leadership accessibility to build strong, enterprise relationships to establish United as a strategic business partner.</li><li>Maintain CRM to reflect current and relevant account information including critical account information, account strategies, and tasks.</li></ul>Note: This position provides a remote work arrangement with a preference toward candidates located in the Eastern Time Zone or Central Time Zone. This role will travel up to 50% of the time.<h2>Qualifications</h2><h2>What’s needed to succeed (Minimum Qualifications):</h2><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Bachelor’s degree or equivalent experience</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">4+ years of sales/airline management experience</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Advanced understanding of airline sales or travel industry sales</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Demonstrated strong business acumen and financial aptitude</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Demonstrates excellent time management skills with prompt external/internal communication and follow through</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Energetic, results orientation with entrepreneurial and bias for action mindset</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Proficiency in key business computer applications (ex. MS Excel/PowerPoint/Word and Salesforce)</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Travel within assigned territory with periodic travel to other destinations as required for internal and customer meetings</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Actively demonstrates good judgment, flexibility, creativity and initiative</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Demonstrate strong leadership skills</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Must be legally authorized to work in the United States for any employer without sponsorship</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Successful completion of interview required to meet job qualification</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Reliable, punctual attendance is an essential function of the position</li></ul><h2>What will help you propel from the pack (Preferred Qualifications):</h2><ul style="margin-top:0in;" type="disc"><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">MBA or Advanced degree</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">Experience leading or mentoring a team</li><li class="MsoNormal" style="mso-list:l0 level1 lfo1;">CTE/GLP</li></ul><span style="mso-ansi-language:EN-US;mso-ascii-theme-font:minor-latin;mso-bidi-font-family:Arial;mso-bidi-language:AR-SA;mso-fareast-font-family:Aptos;mso-fareast-language:EN-US;mso-fareast-theme-font:minor-latin;mso-font-kerning:0pt;mso-hansi-theme-font:minor-latin;mso-ligatures:none;">United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation. The base pay range for this role is $98,515.00 to $128,222.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a> to request accommodation.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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