Location: Nairobi (Remote – Kenya-based)
Industry: Real Estate
Salary: KSh 64,000 – 100,000 Gross
Schedule: Full-time (40 hours/week) | Core hours: 8:00 a.m.–5:00 p.m. or 9:00 a.m.–5:00 p.m. (ET)
Reports To: Head Property Manager & Owner
About the Role
Our client, a leading AI-first real estate and property management company, is seeking a Virtual Assistant (Operations & Property Management) to support their long-term rental portfolio and brokerage operations. This role involves property marketing, leasing coordination, owner/tenant communications, maintenance scheduling, compliance, and light social media support.
This is a remote role that requires exceptional organization, strong communication skills, and proven experience in real estate or property management.
Key Responsibilities
Property Marketing & Tenant Acquisition
* Publish & update property listings via AppFolio (syndicating to Zillow, Apartments.com, Realtor, etc.).
* Draft engaging, compliant property descriptions.
* Respond to tenant inquiries, schedule showings via Tenant Turner, and conduct follow-ups.
* Pre-screen prospects against set criteria and maintain records.
* Monitor unauthorized use of listings/photos and report scams.
Leasing & Tenant Onboarding
* Process rental applications including verifications and credit/background checks.
* Prepare and track lease agreements via DocuSign.
* Coordinate security deposits, move-in tasks, utilities setup, and inspections.
Tenant & Owner Relations
* Serve as first point of contact for tenant inquiries.
* Manage maintenance: create work orders, schedule vendors, and ensure timely closure.
* Schedule property inspections and track compliance.
* Handle lease renewals, rent collection, and late payment follow-ups.
Brokerage & Administration
* Support brokerage tasks (listing packets, photography, signage, disclosures).
* Perform basic CRM updates (BoomTown).
* Provide professional phone and email support.
Social Media (Secondary Priority)
* Monitor & engage on company social channels (Facebook, LinkedIn).
* Assist with posting approved content and reporting engagement metrics.
Compliance & Reporting
* Maintain digital files, records, and dashboards (AppFolio/Google Workspace).
* Ensure all processes align with company SOPs and compliance standards.
Requirements
Education & Communication
* Bachelor’s degree preferred.
* Fluent English with a neutral, American-sounding accent.
* Excellent written & verbal communication skills.
Experience
* 2–3+ years in real estate, property management, or administration.
* Proficiency in AppFolio (6–8/10) & DocuSign; Tenant Turner & BoomTown are a plus.
* Proven ability to handle leasing files, vendor coordination, and tenant communications.
* Familiarity with social media business accounts.
Technical Skills
* Strong computer skills with reliable internet (≥100 Mbps).
* Proficiency in Google Workspace; Canva a plus.
* Comfortable using AI tools for documentation.
Personal Traits
* Ultra-organized, process-driven, proactive.
* High integrity, confidentiality, and empathy.
* Thrives in a fast-paced, phone-heavy environment.
Success Metrics
* Respond to tenant inquiries within ≤ 5 minutes.
* ≥ 95% lease renewals initiated at least 60 days before expiration.
* Maintenance requests scheduled within 24 hours & resolved within SLA.
* CRM & reports kept up-to-date.
* Positive growth in social media engagement & LinkedIn followers.
Benefits & Perks
✅ Competitive salary (based on experience & qualifications)
✅ Performance bonuses & incentives
✅ Paid time off & holidays
✅ Health insurance
✅ Remote work flexibility
✅ Career advancement opportunities
✅ Continuous training & development
